• We will explain all of the costs associated with hosting your organization up front; you will not be surprised by hidden fees or unexpected costs later on.

• You will get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”. After reviewing your situation, and wish list, we’ll recommend options for accomplishing your objectives in terms that you can understand. Our goal is to provide you with the best information possible so you can make an informed decision based on the options available to you.

• You should EXPECT that no damage will be done to your existing data during migration to the hosted platform. We will be copying, not moving, your data to the new server.

• You should EXPECT minimal downtime or interruption to your business. Our technicians will prepare your new server in advance and have it ready to go before the migration begins. When possible we will schedule the data migration after hours or on the weekend. After the migration, you should expect a few miscellaneous questions or small issues, but they should be minimal.

• We PROMISE to conduct ourselves in a professional manner. We promise to work with you to insure that your experience with us is a pleasant and cooperative relationship.

• You Should EXPECT your dedicated CIAC server to be running at an optimal level at all times. If more ram is needed, we will provide it. If a stronger server is required, we will provide it.

• You should EXPECT a high level of availability. With built in redundancy and shortest path routing, we provide you with a stable work environment that you can be confident in.

• We PROMISE that your data is safer with us than in your own facility. We will take every proactive measure we can to insure the integrity and safety of your company data. The data center is monitored 24X7 by personnel and electronic surveillance. Entrance requires high level electronic authentication and keys to locked cages.

A large proportion of our business comes from referrals from happy, satisfied customers. We want you to recommend us and we know that you will only do this if you are happy with the services we provide. That is why we work so hard to go above and beyond the call of duty.